Refund policy

Last updated: 30 July 2026

Eligibility

Refunds apply to paid Scalablecloudpro enrollments confirmed by written invoice. Informational prices on this website are not charges. Self-serve checkout is not offered here.

Timeframe

Full refund requests must be received at least fourteen (14) calendar days before the cohort start date stated on your enrollment confirmation. Requests inside that window are evaluated for partial credit only.

Full refund conditions

You may receive a full refund if you cancel in writing within the timeframe above and have not downloaded capstone packet files or attended a live session. Administrative fees already remitted to payment processors may be deducted when required by the processor.

Partial refunds

If you cancel fewer than fourteen days before start, or after attending orientation but before Module 3, we may offer a partial refund of up to fifty percent (50%) of tuition, less any non-refundable items. After Module 3 begins, tuition is generally non-refundable.

Non-refundable items

Third-party examination fees (if any), custom Network Ledger material preparation already completed, and on-site travel costs booked at your request are non-refundable once incurred.

Refund process

Email contact@scalablecloudpro.digital with your enrollment reference, learner names, and reason for the request. We confirm receipt within three business days and issue a decision within ten business days.

Processing time and method

Approved refunds are returned via the original payment method when possible, typically within fifteen business days after approval. Bank timelines may add additional days.

Cancellation by Scalablecloudpro

If we cancel a cohort, you may transfer to a later date or receive a full refund of tuition paid for that cohort.

Exceptions

Documented medical emergencies or mandatory military service affecting the enrolled learner may qualify for a goodwill transfer or partial refund outside the standard windows, at our discretion and with supporting documentation.

Contact for refund requests

contact@scalablecloudpro.digital · 886-5-215-7215 · Street: 48 Tachueh Village; City: Shuishang Hsiang; State/province/area: Chiayi Hsien; Country calling code: +886; Country: Taiwan(China);